Two-Day Behavior & Learning Seminar with

Steve Martin

(Due to an emergency our speaker Susan G. Friedman was changed see below)

July 25 & 26 2015
Sylmar, CA (Near Burbank)

25 miles from Los Angeles
1 hour from Orange County

Day 1 and morning of day 2: Living and Learning with Animals: The Science & Technology of Behavior Change Living and Learning with Animals (LLA) is a seminar focused on the fundamental principles of learning and behavior, and the behavior change technology known as applied behavior analysis. All animals change their behavior due to experience, i.e., they learn. Thus, this course has both trans-species and interdisciplinary relevance to all professionals working with behavior.  The following topics are presented with slides and illustrative videos:  How Behavior Works: Understanding and Misunderstanding Behavior; The Significance of Science to Behavior Consulting; Respondent and Operant Learning; Functional Assessment; The Commitment to Ethical Practice; The Case for Empowerment; Procedures for Changing Behavior; and, Designing Behavior Change Plans. As a result of attending this seminar, participants will be better able to teach learners effectively and humanely.


Day 2 afternoon: Effective Communication Skills with Clients & Colleagues: Replacing Barriers with Bridges As behavior consultants, veterinarians, animal trainers, we often supervise other people, such as clients and coworkers, who carry out the behavior intervention plans we help design. A high level of interpersonal communication skill is required in order to be honest, kind, and effective. This is especially true when the stakes are high, opinions differ, and performance or expectation gaps exist. Based on the communication skills described in the book “Crucial Conversations” by Patterson, et al. and other sources, participants will learn to do the following: 1) identify the moment a conversation becomes crucial, 2) create safety in order to establish and maintain meaningful dialogue, 3) identify a mutual purpose and mutual respect, and 4) replace victim, villain and helpless stories with facts, action, and follow up. By mastering these skills and others to be discussed and practiced in this seminar, we can replace communication barriers with bridges to improve the quality of life for all learners.

Continuing Education Units (CEU's)
CCPDT 8 CEU's for Trainers and 8 CEU's for behavior consultants

IABBC -16.5

(additional CCPDT and IAABC CEU's available for an optional lunch seminar)

Due to a family Emergency Susan Friedman will not be the speaker however she is sending in her place the very well known trainer Steve Martin. Here is what Susan says about him:

" THE GREAT NEWS is that my friend, colleague and, in many tangible ways, my training mentor of the last nearly 20 years, Steve Martin has enthusiastically agreed to teach the seminar in my stead. The learning objectives will essentially stay the same and, having taught seminars together all over the world, I can say with complete confidence you are in for a treat. Steve’s experience is cross-species from puppies to parrot to porpoises and like myself he has a strong commitment to applying best practices with people too. I know you will learn new and exciting viewpoints and practices from Steve, as I have over the many years. For more details about his huge contribution to the welfare of all animals in human care, see his website (especially his articles) at "

Steve Martin Bio


Steve Martin began his professional animal training career when he set up the first of its kind, free-flight bird show at the San Diego Wild Animal Park in 1976. The show gained world acclaim for its unique ability to combine the entertainment of birds performing natural behaviors with inspirational conservation messages.


In 1984 Steve Martin began teaching animal keepers the art and science of behavior change to enhance the husbandry, enrichment, and behavioral management of exhibit animals. He has now served as an animal behavior and visitor experience consultant for over 100 zoological facilities in more than 20 countries. Steve spends about 200 days each year consulting, lecturing, and conducting animal training workshops. Steve is an instructor at the AZA Animal Training School, an instructor at the Elephant Management School in Hamburg Germany, a member of the AZA Animal Welfare Committee, and a Trustee with the World Parrot Trust. He is also President of both Natural Encounters, Inc. (NEI) and Natural Encounters Conservation Fund, Inc. (NECF) a company dedicated to raising money for conservation programs. NECF has now raised and donated over 1.3 million dollars to in situ conservation programs around the world.

Cost: $230
Non Profit and Rescue groups $5 off using the code RESCUE (you will be prompted for your rescue group name)


Hours: Registration begins at 8:30. Seminar Sessions will be held from 9:00-5:00 with an hour lunch "on your own". Tables will be available for those who would like to bring their own lunch.

Dogs: This seminar is for the human side of the leash. Please leave your dogs at home. Please Do Not bring your dogs and leave them in your car. 

Lunch: Box lunches from Corner Bakery are available for purchase when you register for the event . Tables will be provided if you would like to bring your own lunch or there are several fast food places near by to choose from.

Optional Lunch Seminar 30 mins: An Introduction to Essential Oils and Dogs presented by event sponsor Young Living Oils Liz Reyes CPDT .

Location: 13445 Glenoaks Boulevard  Sylmar, CA 91342. 

Parking: Parking will be at the church parking lot on the south side of the school so if you are looking at The seminar building it will be to your left.

Refunds - Because we are a small company refunds will only be given if you cancel by July 15, 2015.


It is recommended by the staff at the location where the seminar will be hosted to stay in either Burbank or Valencia (Santa Clarita). Below are a few hotels options.

Marriott Burbank Airport

Residents Inn (Pet Friendly) 

Courtyard Burbank


Susan Friedman, PH.D. – Biographical Sketch 2015

 Susan G. Friedman, Ph.D. is a professor emeritus in the Department of Psychology at Utah State University. She has helped pioneer the cross-species application of behavior analysis to animals, using the same humane philosophy and scientifically sound teaching technology that has been so effective with human learners. Susan has co-authored chapters on behavior change in four veterinary texts, and her popular articles have been translated into 13 languages. She gives seminars on learning and behavior at conferences and zoos around the world, is a member of Karen Pryor’s Clicker Expo faculty, and teaches yearly hands-on animal training workshops ( Susan is the Parrot Division Chairperson of IAABC, the Chairman of the Scientific Advisory Committee of American Humane Association Film and TV Unit, and a member of IAATE, ABMA, and ABAI. Susan’s acclaimed on-line course Living and Learning with Animals for behavior professionals has provided even wider dissemination of effective, humane behavior change practices to students in over 30 countries (

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